Replacement Policy
Last updated:
Damaged or non-working items
Mewoo tests items before dispatch. If an eligible item arrives damaged or does not work, contact us within 7 days of delivery with your order number, the shipping label, and clear photo or video evidence.
Resolution
After review, Mewoo may replace the affected item or re-ship an equivalent item. Because the contents are selected at random, an exact model or color replacement may not be available.
Not covered
Normal preference, minor packaging wear, color or model variation, damage caused after delivery, misuse, disassembly, or missing evidence is not covered. This policy does not limit rights that cannot be excluded under applicable law.