Product Condition & Grading
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“New” and “working” are not the same claim, and cosmetic wear is not the same as a fault. This page explains how product condition should be described, how a condition label connects to testing and after-sales, and what to confirm before you rely on a condition word in an order.
Need to confirm a detail? Chat, request a quote, or talk to sales before ordering.
Who This Page Is For
Read this if you need to tell new, open-box, returned, refurbished, untested and cosmetically flawed items apart, or if you suspect that vague condition wording is hiding something. It answers two questions at once: will a flaw affect use, and is the condition being described honestly?
What This Page Is Based On
Our review history shows buyers were caught out both by products that did not match their description and by products that did not work, so condition and function are kept separate throughout this page.
Mewoo has not yet approved a formal public grading standard. Until it does, this page explains the labels and their boundaries; the condition allowed for a specific offer must be confirmed before purchase.
Condition Is More Than Appearance
A dented retail box, a scratch on a housing, a missing accessory, and a functional fault are different conditions. They should not be hidden under one broad label.
Cosmetic imperfections may not affect use, but that conclusion must come from an applicable functional check—not from appearance alone.
Use Defined Labels
A condition label should state whether the item is new, open-box, returned, refurbished, untested, cosmetically imperfect, incomplete, or another approved category. Each label needs a definition that buyers can compare.
Mewoo does not yet have a verified public grading standard in the current evidence folder, so this page presents the required framework rather than invented grades.
Photos Must Represent the Grade
Each approved condition should have representative photos that show packaging, product exterior, accessories, and any allowed imperfection. A clean promotional image is not a substitute for a grade example.
Photos also need ownership, brand, and privacy review before publication.
Condition Connects to Testing and After-Sales
Condition defines what the buyer is agreeing to receive. Testing defines what was checked. After-sales terms define what happens when the delivered item falls outside the agreed condition or function.
These three pages should use the same terms before any condition-based box is sold.
Important Limits Before You Order
- No universal brand-new condition claim.
- No A/B/C grade is published until the company approves definitions and examples.
- Cosmetic wear is not automatically described as functional.
- An untested item is not described as defective or working without evidence.
Frequently Asked Questions
Does cosmetic damage mean the product does not work?
Not automatically. Appearance and function are separate, and any function statement needs an applicable test.
Can a box include open-box or returned items?
That must be stated in the current offer. This page does not assume one condition for every box.
What does untested mean?
It means the required function check was not completed or cannot be supported by a record; it is not the same as passed or failed.
Can I choose a condition level?
Ask whether the current standard or quoted box supports a condition requirement.
What if the delivered condition is different?
Use the approved after-sales process and provide the order number, packaging and product evidence requested for the claim.
Choose Your Next Step
Ready to use the current standard offer?
Need to confirm condition, testing, country, quantity, evidence, or customization? Chat, request a quote, or talk to sales: